Business data from Google Business Profile, checked 2026-09-15.
When TUI staff do respond, reviewers report smooth, patient help with complex bookings and quick fixes for flight changes. Syafiq in particular earned specific praise for guiding customers through difficult arrangements. The catch: multiple recent complaints describe weeks of silence after payment, unanswered emails, automated phone systems that don't connect, and some customers unable to confirm bookings days before travel. A handful of older reviews skip the communication problems entirely, but the pattern of unresponsiveness has sharpened in recent months.
Pricing complaints centre on hidden markups (one customer paid $3,500 instead of $3,100 for the same services booked separately), hidden international transaction fees, and rates £30 higher than competitors. The business operates stopover packages via Oman Air and Qatar Airways brands, but reviewers say you cannot tell which airline tickets you're receiving or what your final cost is until charged.
Half the reviews praise friendly staff and 24-hour support; the other half report botched group arrangements, missed airport pickups, and slow responses to email requests despite advance notice.
Half the reviews are five-star and highlight food and convenience, but the other half report severe wait times, schedule cuts blamed on traffic, and confusion about which stop you are at. Most of the day can be spent waiting for buses.
All three Google reviews award five stars. Limited detail available, but consistent top ratings suggest reliable day tours and transfers in Kuala Lumpur.
Last updated 2026-09-15