TUI International Holiday (Malaysia) Sdn. Bhd.
When TUI staff do respond, reviewers report smooth, patient help with complex bookings and quick fixes for flight changes. Syafiq in particular earned specific praise for guiding customers through difficult arrangements. The catch: multiple recent complaints describe weeks of silence after payment, unanswered emails, automated phone systems that don't connect, and some customers unable to confirm bookings days before travel. A handful of older reviews skip the communication problems entirely, but the pattern of unresponsiveness has sharpened in recent months. Pricing complaints centre on hidden markups (one customer paid $3,500 instead of $3,100 for the same services booked separately), hidden international transaction fees, and rates £30 higher than competitors. The business operates stopover packages via Oman Air and Qatar Airways brands, but reviewers say you cannot tell which airline tickets you're receiving or what your final cost is until charged.
