Are attraction entry fees (like Genting Highlands cable car) included in your tour prices?

One recent guest discovered they had to pay MYR 198 per person for Genting Highlands tickets on arrival, even though they expected them to be pre-arranged. Confirm all costs and what's covered before booking.

Do you arrange flights and visas as well as accommodation and transport?

Yes. Their website lists flight booking, visa processing, hotel bookings and airport transfers as part of their full-service travel management.

Do you accommodate changes to the itinerary once the tour has started?

Yes. Reviewers specifically praise the team for adjusting schedules on short notice and being flexible to guest requests during the trip.

Travel Buddy Holidays

Updated 2026-09-15 · 5,046 reviewed · 304 listed · Scored from 106 Google reviews · How we rank ›

4.8(106) 83 composite score See reviews on Google ✓ Google-verified Publishes prices

Airport Transfer & Transport ServicesDay Tours & City SightseeingVisa & Travel Document ServicesCustom & Private ToursCorporate & Group Tours

Location: Sentul, Kuala Lumpur
Services: Airport Transfer & Transport Services, Day Tours & City Sightseeing, Visa & Travel Document Services
Reviews: 106
Best for: International families and groups seeking hassle-free, coordinated holidays in Malaysia and Thailand with reliable transport and attentive staff.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-17.

What reviewers think

Families and groups from South Asia consistently praise Travel Buddy for delivering stress-free, well-coordinated trips across Malaysia, Thailand and Singapore. Staff like Aziz, Pallavi, Kiri and Pramila earn specific mentions for warmth and flexibility, with pickups reliably on time and itineraries executed smoothly from airport arrival to departure.

However, one recent guest felt misled about what was included in their Genting Highlands package, paying extra on-site for attraction tickets they expected to be pre-arranged. The business's track record of 94% five-star ratings is strong, but clarity on package inclusions upfront would protect both reputation and customer experience.

Praised for

knowledgeable, attentive staff
punctual pickups and arrivals
well-organised itineraries
responsive coordination
flexible with last-minute changes

Watch-outs

hidden charges not disclosed upfront
package scope unclear (e.g. attractions included vs. paid separately)

punctualfriendly-staffknowledgeable-guidewell-organizedresponsive-communicationflexible-itineraryhidden-fees

Best for: International families and groups seeking hassle-free, coordinated holidays in Malaysia and Thailand with reliable transport and attentive staff.

Think twice if: Clarify what attractions and tickets are included in your quoted price before departure; at least one guest discovered extra costs on-site for Genting Highlands.

Strengths

Named, responsive coordinators (Aziz, Pallavi, Kiri)
Punctual transport and pickups
Flexible itinerary adjustments on short notice
Handles full trip logistics (flights, hotels, transfers, visas)

Worth knowing

Named coordinators: Aziz, Pallavi, Wathsila, Pramila praised for responsiveness and warmth
Named drivers: Kiri, Nivash, Thangaraj, Prakash, Nehru, Kana, Satya consistently complimented
Airport transfers, hotel bookings, and sightseeing coordinated end-to-end
One guest noted packages may not include all attraction entry fees as assumed

What reviews say by service

Day Tours & City Sightseeing: Well-structured city and culture tours; one guest felt misled on what was included in Genting Highlands package.
Airport Transfer & Transport Services: Consistently praised for punctuality and friendly drivers; guests report zero delays.
Custom & Private Tours: Team accommodates last-minute schedule changes and tailors experiences; repeat customers praise flexibility.
Corporate & Group Tours: Handles large group coordination seamlessly; multiple reviews mention smooth multi-day group itineraries.
Visa & Travel Document Services: Listed on their website and mentioned in reviews as part of full-service trip planning; no specific praise or complaint in reviews.

How it compares

Rated 4.8 against a 4.64 average across the 124 airport transfer & transport services businesses listed here.
Has more Google reviews than 80% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 84

Review volume 88

Review recency 100

Review sentiment 70

Profile completeness 100

Verification 30

Rating breakdown

100

Questions people ask

Are attraction entry fees (like Genting Highlands cable car) included in your tour prices?: One recent guest discovered they had to pay MYR 198 per person for Genting Highlands tickets on arrival, even though they expected them to be pre-arranged. Confirm all costs and what's covered before booking.
Do you arrange flights and visas as well as accommodation and transport?: Yes. Their website lists flight booking, visa processing, hotel bookings and airport transfers as part of their full-service travel management.
Do you accommodate changes to the itinerary once the tour has started?: Yes. Reviewers specifically praise the team for adjusting schedules on short notice and being flexible to guest requests during the trip.

Contact

Phone: +6016-7137732
Website: https://www.holidaydeals.my/
Address: 3rd Floor D6, Sentul East, 801, Jln Sentul, Sentul, 51000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Open in Google Maps

Last verified 2026-09-15

Opening hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 09:00-18:00
Sunday: Closed

As listed on Google.

From their website

Services listed

Inbound and outbound travel managementGroup and MICE tour operationsCustom white-label travel solutionsFlight booking and visa processingLocal transportation and hotel contractsFIT travel planningGroup tours and series departuresHotel bookings and contracting

Published prices

Malaysia Tour - 3N4D (Kuala Lumpur, Genting Highlands, Sunway Lagoon): MYR 700
Pattaya and Bangkok - 4N5D: MYR 950
Relax in Pattaya - 3N4D: MYR 700

Credentials claimed:Licensed Destination Management Company (DMC), IATA-accredited travel agency, Member of MATTA Malaysia, Member of Singapore Tourism Board, Member of Thailand Tourism Board

Operating:since 2015

As published by the business on its own website; not independently verified.

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