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Mayflower Holidays Sdn Bhd

Updated 2026-09-15 · 5,046 reviewed · 304 listed · Scored from 220 Google reviews · How we rank ›

4.5(220) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Corporate & Group ToursDay Tours & City Sightseeing
Mayflower Holidays Sdn Bhd
Location
Fraser Business Park, Kuala Lumpur
Services
Corporate & Group Tours, Day Tours & City Sightseeing
Reviews
220
Ranking
#22 in Corporate & Group Tours
Best for
Organized groups and families wanting curated itineraries with experienced guides.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-17.

What reviewers think

Mayflower runs group and day tours across China, Southeast Asia, and beyond, with strong praise for tour leaders like Yas who keep itineraries relaxed and paced well. Staff resolve ticketing issues and cancellations capably when things go wrong, though some reviewers report slow response times and charge frustration early on.

Praised for
  • knowledgeable tour guides
  • well-organized itineraries
  • staff responsiveness and problem-solving
  • transparent pricing and no hidden fees
Watch-outs
  • slow customer service response times
  • high agent handling fees
  • lengthy refund processes
  • booking system errors
knowledgeable-guidefriendly-staffgood-valuewell-organizedresponsive-communicationhidden-fees
Best for: Organized groups and families wanting curated itineraries with experienced guides.
Think twice if: Customer service can be slow initially; agent fees apply to free cancellations despite advance notice.

Strengths

  • Tour leaders attentive to group dynamics and comfort
  • No hidden fees advertised upfront
  • Staff named and praised for persistence resolving complex bookings

Worth knowing

  • Tour leader Yas frequently praised for encouragement and attentiveness on Zhangjiajie tours
  • Staff member Yen Lee spent 4 days resolving ticketing surname error
  • Staff member Ikha handles urgent website bookings and mistakes
  • Assisted with flight refund and insurance reinstatement in medical cancellation case
  • One booking system error resulted in Business Class downgrade; resolved via tribunal settlement after escalation

What reviews say by service

Corporate & Group Tours
8-day Zhangjiajie group praised for smooth execution, excellent food, attentive guides, and meticulously arranged itinerary.
Day Tours & City Sightseeing
No clear day-tour-specific reviews; some purchases are individual flight/hotel bookings rather than guided day trips.

How it compares

  • Rated 4.5 against a 4.59 average across the 252 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 67
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
184
4
12
3
3
2
0
1
21

Questions people ask

Do you charge fees when I cancel for free?
Yes. Mayflower applies agent handling fees to free cancellations even with advance notice, which some reviewers found frustrating. Refunds may take longer than other agencies.
Who can help me if I make a booking mistake?
Staff like Ikha handle urgent website errors directly. Named staff members have resolved complex issues including surname errors and missing tickets over multiple follow-up calls.
What was your longest tour?
The business advertises 8-day, 6-night group tours (reviewers report Zhangjiajie trips at that length).
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Last updated 2026-09-15