Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-17.
Strong tour leaders like MinHui, Bin Liew, Yvonne, and Brenden earn consistent praise for attentiveness and problem-solving, with many travellers returning for repeat bookings. However, two recent Hainan trips (12 and 10 people respectively) exposed serious issues: undisclosed RM200-per-person charges for non-Chinese travellers, sudden itinerary changes, and a local guide who denied non-purchasing customers access to amenities, leaving groups feeling disrespected and labelled "troublesome". Helicopter cancellations were replaced with inadequate offers, and hotel cleanliness fell short of expectations.
The company's handling of complaints and refunds has frustrated corporate groups. While individual European and Asian tours typically impress, China tours show friction in logistics, honesty, and respect for customers who choose not to buy optional products. Reputation hinges on which tour leader is assigned and which destination is chosen.
Recent shift: Two major corporate group tours to Hainan within 2 weeks (just over 2 weeks ago) triggered identical complaints about hidden charges, local guide misconduct, and poor refund communication. This represents a sharp recent decline from the company's otherwise strong 5-star majority and suggests a systemic or specific-destination issue rather than isolated incidents.
Mayflower runs group and day tours across China, Southeast Asia, and beyond, with strong praise for tour leaders like Yas who keep itineraries relaxed and paced well. Staff resolve ticketing issues and cancellations capably when things go wrong, though some reviewers report slow response times and charge frustration early on.
Review evidence is limited; no individual customer feedback is available. The business lists private customized tours, corporate travel coordination, and airport transfers across multiple Asian and European destinations from their Kuala Lumpur base.
KAISON MICE & TRAVELS delivers consistent positive experiences across day trips and multi-day tours, with reviewers repeatedly praising their guide Eric for friendliness, professionalism, and attention to detail. Packages range from domestic trips (Sekinchan, Batam, East Coast) to international itineraries (Tibet, Jiangxi), backed by strong local knowledge and competitive pricing that keeps customers returning.
Last updated 2026-09-15