57 low data
VP BROTHERS TRANSPORT&SERVICES
5.0(5)✓ Google-verified
Five-star reviews highlight friendly, helpful service. Tinesh was specifically noted for assistance on a four-day Malaysia trip.
Day Tours & City Sightseeing
Keshika Travel & Tours Sdn. Bhd.
Corporate & Group ToursDay Tours & City SightseeingVisa & Travel Document Services
- Location
- Brickfields, Kuala Lumpur
- Services
- Corporate & Group Tours, Day Tours & City Sightseeing, Visa & Travel Document Services
- Reviews
- 29
- Ranking
- #116 in Corporate & Group Tours
- Best for
- Small to large group tours seeking budget-friendly packages with advance vetting of terms.
Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-09-15.
What reviewers think
Five-star reviewers praise smooth booking processes, friendly staff, clean vehicles, and value-for-money packages, particularly for large group tours. Yet a significant minority report money collected then services not delivered, fake tickets, and no refunds or response to complaints. The gaps between positive and negative experiences are stark.
Staff have handled visa applications within 24 hours for some customers. However, repeated one-star reports spanning five months allege coordinated scams targeting Kerala trips at RM2,000 per person, with cancelled bookings and fabricated AirAsia tickets that do not exist in the airline's system. Post-payment communication reportedly deteriorates markedly.
Praised for
- responsive communication
- professional team
- well-organized itineraries
- competitive pricing for groups
- visa processed quickly
Watch-outs
- non-refundable money after booking
- poor communication post-payment
- fake airline tickets issued
- unresponsive to customer issues
- unprofessional sales tactics
friendly-staffresponsive-communicationwell-organizedgood-valuepunctualhidden-feespoor-communicationcancelled-last-minute
Best for: Small to large group tours seeking budget-friendly packages with advance vetting of terms.
Think twice if: Money not refunded after cancellations and communication stops post-payment, according to repeated complaints spanning months.
Strengths
- Competitive group tour pricing
- Fast visa processing
- Professional team on successful trips
Worth knowing
- Named staff: Mr. Selvam, Hira, Mr. Thamil Chelvam
- Kerala trip packages at RM2,000 per person reported by complainants
- Visa applications reportedly processed within 24 hours
- Large group tours (30-50 people) advertised
- Fake AirAsia tickets alleged in fraud complaints
What reviews say by service
- Day Tours & City Sightseeing
- Praised for smooth booking and friendly service; condemned for fake bookings and non-refundable deposits.
- Corporate & Group Tours
- Large group tours marketed at competitive prices, but payment collection without delivery reported.
- Visa & Travel Document Services
- One 5-star review reports visa completed within 24 hours; another complains of wrong information sent and poor pre-booking communication.
How it compares
- Rated 3.6 against a 4.63 average across the 127 corporate & group tours businesses listed here.
- Has more Google reviews than 59% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 37
Review volume 64
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
17
4
1
3
1
2
1
1
9
Questions people ask
- How long does a visa application take?
- One reviewer reported their visa application was completed within 24 hours, though no official timeline is stated.
- What are group tour prices?
- One review mentions a Kerala trip at RM1,500 per person for 30 people including hotel and meals. Other reviews cite RM2,000 per person for similar trips.
- What happens if I need to cancel?
- Refund terms are not stated in reviews or confirmed on record. Multiple complaints allege money was not returned after cancellations.
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