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SAAG Travel & Tours Sdn. Bhd.

Updated 2026-09-15 · 5,046 reviewed · 304 listed · Scored from 21 Google reviews · How we rank ›

4.7(21) 74 composite score See reviews on Google ✓ Google-verified
Corporate & Group ToursDay Tours & City SightseeingVisa & Travel Document ServicesAirport Transfer & Transport ServicesMuslim-Friendly / Halal Tours
SAAG Travel & Tours Sdn. Bhd.
Location
Dataran Glomac, Petaling Jaya
Services
Corporate & Group Tours, Day Tours & City Sightseeing, Visa & Travel Document Services
Reviews
21
Ranking
#92 in Corporate & Group Tours
Best for
Muslim pilgrims booking Umrah for the first time; travellers valuing guided cultural and spiritual context.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-17.

What reviewers think

Travellers consistently praise SAAG for executing Umrah packages with clarity, care, and cultural depth. Guides like Ustaz Zarif and Ustaz Azmi are named for their experience and patience; pilgrims report smooth airport-to-airport coordination, daily halal meals, and hotel comfort. One guest flagged a delayed refund and described management as dismissive when challenging policy shifts, a serious concern for anyone booking paid packages ahead.

Praised for
  • experienced and attentive mutawif/guides
  • smooth, well-organized itineraries
  • friendly and responsive staff
  • halal meals included daily
  • professional service from start to finish
Watch-outs
  • refund delays and policy changes
  • unresponsive management on disputes
knowledgeable-guidefriendly-staffwell-organizedpunctualresponsive-communication
Best for: Muslim pilgrims booking Umrah for the first time; travellers valuing guided cultural and spiritual context.
Think twice if: You need a refund guarantee in writing; one guest reported months of delays and policy changes when disputing charges.

Strengths

  • Named, experienced mutawifs guide Umrah in detail
  • Daily halal meals and hotel coordination included
  • Airport-to-airport journey management
  • Flexibility (Super Save and Iktikaf package options)

Worth knowing

  • Ustaz Zarif named as experienced, attentive mutawif
  • Ustaz Azmi and Ustaz Azim named as helpful tour guides
  • Super Save 9 days/7 nights Umrah package mentioned (2 days Madinah, 5 days Mecca, 3 umrah)
  • Iktikaf Umrah package offered
  • 3 meals daily (halal) provided
  • Haramain high-speed railway travel claimed on website
  • 5-star hotel accommodation claims on website

What reviews say by service

Muslim-Friendly / Halal Tours
Umrah pilgrims praise mutawif expertise, daily halal meals, smooth coordination, and culturally enriching guidance; one guest reported delayed refund and dismissive management response.
Day Tours & City Sightseeing
Tour guide coordination and halal meal arrangement praised in one group tour review.
Airport Transfer & Transport Services
Seamless KLIA pickup/return coordination noted in Umrah reviews.
Custom & Private Tours
Multiple Umrah package types (Super Save, Iktikaf) evidence customization; flexibility and tailored itineraries mentioned.
Corporate & Group Tours
Limited evidence; no review text explicitly addresses corporate groups.

How it compares

  • Rated 4.7 against a 4.63 average across the 127 corporate & group tours businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 76
Review volume 58
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
19
4
0
3
1
2
0
1
1

Questions people ask

Does SAAG include meals on Umrah packages?
Yes. Reviewers report three halal meals daily throughout Umrah trips.
Who guides the Umrah pilgrimage?
Trained mutawifs such as Ustaz Zarif lead the worship and share Islamic history. Guides are named and described as experienced and patient with first-time pilgrims.
What Umrah packages does SAAG offer?
Their website lists Umrah packages and their own site mentions Super Save (9 days, 7 nights) and Iktikaf options. Specific prices are not stated in reviews.
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Last updated 2026-09-15