16 low data
Kampung china
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Day Tours & City Sightseeing
Ivy Holidays Kuala Lumpur
Day Tours & City SightseeingCorporate & Group ToursAirport Transfer & Transport ServicesAdventure & Outdoor Tours
- Location
- Chinatown, Chinatown
- Services
- Day Tours & City Sightseeing, Corporate & Group Tours, Airport Transfer & Transport Services
- Reviews
- 125
- Best for
- families and groups seeking well-guided full-day trips to heritage and natural sites
Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-17.
What reviewers think
Most days run smoothly with experienced guides like Chandran, Sasi, and Melvin earning repeat praise for clear explanations, humour, and safe travel. But the 73% five-star rating masks a sharp divide: one quarter of reviewers report serious breakdowns in communication, guides failing to answer calls on tour day, or arriving late with poor attitude. Some families lost money when told to meet at one site then abandoned at another. Staff quality varies enough that booking feels like a gamble.
Their website lists 12 day tours across KL, Malacca, Genting, Cameron Highlands, and Taman Negara, with most reviews praising specific named guides and their buses for cleanliness and comfort. Complaints centre on responsive communication during bookings (some got no call-back) and guide no-shows or rudeness that can derail a paid trip. Airport transfers are also mentioned on their site, though reviews do not detail that service clearly.
Praised for
- knowledgeable tour guides
- professional drivers and safe travel
- well-organized tours
- clean, comfortable buses
- responsive staff on booking
Watch-outs
- poor communication and no call-backs
- inconsistent guide professionalism and rudeness
- guide no-shows and last-minute confusion
- overpriced vendor recommendations
knowledgeable-guidepunctualfriendly-staffclean-vehiclesafety-consciouspoor-communicationlast-minute-changes
Best for: families and groups seeking well-guided full-day trips to heritage and natural sites
Think twice if: you need guaranteed responsive communication; some reviewers faced unanswered calls and guide no-shows on paid bookings
Strengths
- experienced, named guides (Chandran, Sasi, Melvin, Johnson)
- full-day and half-day tours covering 8 regions
- clean, comfortable coaches with space
- family-style lunches and extended tours to make up delays
Worth knowing
- Named guides praised: Chandran, Sasi (Melaka), Melvin (Ah Xing), Johnson, Gopalakrishnan, Wilson, Balan, Lionel, Nadia
- Bus plate AKC 2521 flagged for dangerous lane-changing; plate W7300E for driver attitude
- Guide extended Melaka tour by 30 minutes to compensate for rain delays
- Guides arrange train instructions for guests with transport issues
- Family-style lunch included on Melaka tours
What reviews say by service
- Day Tours & City Sightseeing
- Most tours praised for knowledgeable guides, clean buses, and smooth organization; some guests experienced guide no-shows or rudeness that spoiled paid bookings
- Corporate & Group Tours
- A tour operator books regularly with Ivy for clients and rates them highly for efficient services and professional vehicles
- Airport Transfer & Transport Services
- Website lists service but reviews do not detail passenger experience clearly
How it compares
- Rated 4 against a 4.59 average across the 252 day tours & city sightseeing businesses listed here.
- Has more Google reviews than 83% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 40
Review volume 91
Review recency 100
Review sentiment 50
Profile completeness 75
Verification 30
Rating breakdown
5
91
4
3
3
2
2
1
1
28
Questions people ask
- Do the tours include meals?
- Family-style lunch is included on the Malacca day tour. Other full-day tours are not detailed in reviews, though one guest recommended bringing cash for food stops.
- What if I'm late to a pickup point?
- One guide helped a guest who had transport trouble by providing train instructions to reach the gathering spot. However, another guest was abandoned at a pickup point, so communication at booking time is important.
- Are guides multilingual?
- Review evidence does not detail language skills clearly.
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