48 low data
ET Academy Sdn Bhd
5.0(2)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Day Tours & City Sightseeing
Golden Deluxe Travel
Custom & Private ToursCorporate & Group ToursAirport Transfer & Transport ServicesDay Tours & City SightseeingVisa & Travel Document Services
- Location
- Pudu, Kuala Lumpur
- Services
- Custom & Private Tours, Corporate & Group Tours, Airport Transfer & Transport Services
- Reviews
- 608
- Best for
- families and group travellers seeking pre-arranged multi-country tours with experienced leaders
Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-17.
What reviewers think
Travellers consistently report smooth, well-coordinated trips led by named leaders like Calvin Ng, Jeslyn Ang, and Winfred who balance entertainment with thorough care. Tour guides deliver cultural insights in multiple languages, meals and accommodations come pre-arranged, and staff often photograph guests throughout; one reviewer noted occasional hotel air-conditioning or shower issues but praised the overall responsiveness.
Golden Deluxe operates multi-country packages (Vietnam, China, Australia, others listed on their website) with airport pickups, visa help, and ground transport included. Staff respond quickly to pre-trip questions. The agency has served since 1986 and operates from Kuala Lumpur.
Praised for
- knowledgeable and caring tour leaders
- well-organized itineraries and logistics
- attentive staff photography services
- friendly, entertaining guides
Watch-outs
- some hotel quality inconsistencies
knowledgeable-guidepunctualfriendly-staffwell-organizedresponsive-communicationgreat-photos-arranged
Best for: families and group travellers seeking pre-arranged multi-country tours with experienced leaders
Think twice if: hotel standards vary; one reviewer noted air-conditioning and shower issues at selected properties
Strengths
- named, entertainment-focused tour leaders
- pre-arranged meals, hotels, and itineraries
- staff provide candid photos and videos
- fast pre-trip communication and support
Worth knowing
- Tour leaders named: Calvin Ng, Jeslyn Ang, Winfred, Desmond; noted for singing/entertainment
- Staff photographer service included (Sharon, Calvin, Winfred mentioned)
- Visa application support handled pre-trip
- Ground transport and airport meet-and-greet included in packages
- Tour guides work in Chinese and English
- Pre-trip WhatsApp reminders sent nightly for next day plans
What reviews say by service
- Day Tours & City Sightseeing
- Multi-day group tours consistently praised for smooth logistics and engaging leaders
- Custom & Private Tours
- Group trips tailored with pre-arranged meals and hotels; early communication addresses special needs
- Corporate & Group Tours
- Large groups (16+ members) handled smoothly with attention to elderly and children
- Airport Transfer & Transport Services
- Airport meet-and-greet and transport included; pickups occur on schedule
- Visa & Travel Document Services
- Visa support handled fast; one reviewer praised responsive assistance with applications
How it compares
- Rated 4.8 against a 4.71 average across the 103 custom & private tours businesses listed here.
- Has more Google reviews than 95% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 86
Review volume 100
Review recency 100
Review sentiment 73
Profile completeness 100
Verification 30
Rating breakdown
5
528
4
60
3
12
2
2
1
6
Questions people ask
- Do staff help with visa applications?
- Yes. Reviewers report staff like Desmond respond quickly to visa inquiries and handle applications as part of package arrangement.
- Will the tour leader speak English or Mandarin?
- Tour leaders communicate in English; local guides in Vietnam speak Mandarin and/or English depending on group needs.
- Are photos and videos taken during the tour?
- Yes. Staff members (tour leaders or dedicated photographers) take candid photos and videos throughout trips and share them with guests.
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