55 low data
Crescent Prime Tours
5.0(1)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Day Tours & City Sightseeing
Amar Travel & Tours Sdn. Bhd.
Custom & Private ToursCorporate & Group ToursAirport Transfer & Transport ServicesDay Tours & City SightseeingVisa & Travel Document ServicesMuslim-Friendly / Halal Tours
- Location
- Chow Kit, Kuala Lumpur
- Services
- Custom & Private Tours, Corporate & Group Tours, Airport Transfer & Transport Services
- Reviews
- 58
- Best for
- Groups and families seeking hassle-free international tours with halal meal options and attentive local guides.
Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-17.
What reviewers think
Most trips run smoothly with organized itineraries, attentive guides like Shahrul and Gina, and good meals. Travellers praise easy bookings and friendly staff. But several 2026 trips faced major delays; some groups were left hanging without updates or promised refunds when tours didn't depart, despite requesting alternatives.
The gap is in crisis response. When flights were cancelled (war-related), communication dried up and terms of service were disputed. Long-standing customers report loyalty since 2009, yet newer travellers say Amar went quiet at the worst moment and made refunds hard to claim.
Praised for
- well-organized itineraries
- friendly and attentive tour guides
- comfortable accommodation and good food
- responsive staff
- hassle-free booking and communication
Watch-outs
- poor communication during crises
- slow refund processing
- unresponsive when problems arise
- lack of transparency on cancellations
friendly-staffwell-organizedresponsive-communicationpunctualpoor-communicationlast-minute-changescancelled-last-minute
Best for: Groups and families seeking hassle-free international tours with halal meal options and attentive local guides.
Think twice if: Groups booking flights during geopolitical uncertainty or those needing fast, transparent communication when trips are at risk.
Strengths
- MOTAC and MATTA registered with 20+ years' operating history
- named tour leaders (Shahrul, Gina, Manvinder) praised for attentiveness
- all-inclusive packages include halal meals
- long-standing client retention
Worth knowing
- Tour leaders Shahrul, Gina, and Manvinder named in praise for attentiveness and prayer-time reminders
- Long-standing client (since 2009) indicates customer retention
- 2026 Turkey and Brunei+Korea trips experienced flight cancellations with slow refund resolution
- Handles groups of 20+ (29-person Turkey group mentioned)
What reviews say by service
- Custom & Private Tours
- Reviewers praise well-organized private itineraries and attentive local guides.
- Corporate & Group Tours
- Large groups (20+) handled smoothly on normal trips; crisis response lags during flight cancellations.
- Day Tours & City Sightseeing
- No review evidence.
- Airport Transfer & Transport Services
- One reviewer noted airport wait times could be better filled with early sightseeing.
- Muslim-Friendly / Halal Tours
- Halal meals and prayer-time reminders praised; families appreciate local guides' attentiveness to religious needs.
- Visa & Travel Document Services
- No review evidence.
How it compares
- Rated 4.3 against a 4.71 average across the 103 custom & private tours businesses listed here.
- Has more Google reviews than 72% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 59
Review volume 77
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30
Rating breakdown
5
44
4
3
3
2
2
1
1
8
Questions people ask
- What's included in your package prices?
- Their website states packages include accommodation, transportation, meals (halal options available), and tips; visa assistance is available with all-inclusive packages.
- Do you offer prayer-time accommodation on tours?
- Yes. Reviewers mention tour guides reminding them of prayer times (solat) and ensuring they can observe them during trips.
- What happens if a flight is cancelled?
- Recent reviews show communication and refund resolution were slow during 2026 trip cancellations. They dispute refund claims under force majeure terms rather than offering swift alternatives or full reimbursement.
Similar tour agencies nearby
85
Dusky Leaf Adventures (M) Sdn Bhd
4.9(58)✓ Google-verified
Reviewers consistently highlight guides by name (Kelvin, Munir, Irwan, Wan, Azlan, Aslan) for their enthusiasm and deep knowledge of Malaysian history and culture. Tours mix cycling, walking, and Vespa rides through KL's older quarters and beyond, layering food stops, heritage sites, and local stories into cohesive half-day and full-day experiences that feel personal rather than scripted. The company states it holds GSTC-certified sustainable tourism credentials and operates across Kuala Lumpur, Penang, and rainforest areas. Punctuality, flexibility with requests, and a family-like atmosphere appear consistent across bookings spanning over a year. No significant complaints emerge from the 58-review set.
Day Tours & City SightseeingAdventure & Outdoor ToursCustom & Private Tours
55 low data
Munoha Malaysia Tour Packages
4.3(18)✓ Google-verifiedPublishes prices
Recent reviews split sharply: older five-star feedback praised responsive support and custom packages, but recent one-star complaints describe systematic issues including dishonest itineraries, rude drivers who delay trips intentionally, and demands for extra payment mid-tour. Evidence is limited and polarised, making this a high-risk choice.
Day Tours & City SightseeingCustom & Private ToursCorporate & Group Tours